Get the modern hands on IT training which will make you an asset to any Business. Our Graduates develop a broad understanding of the core concepts and practical skills in Information Technology, with a Technical Support focus.
Topics include IT Systems & Problem Solving, Networking Concepts, IT Desktop Support, and Software Development. This qualification will also help you develop the communication skills required in today’s IT environment, and to help you appreciate the needs of customers and team members.
You will learn how to provide a high standard of IT technical support demanded by today’s employment market.
To ensure your success we offer a smaller class size, maximum support and a personalised experience. We have custom built IT training facilities and specialise in advanced hands on training.
Module 1 – IT Systems and Problem Solving
You will learn how to install, configure, upgrade, troubleshoot and repair PC systems. This includes basic knowledge of desktop and portable systems, peripherals such as printers, basic networking concepts, and common preventative maintenance and safety procedures. You will also learn about Windows Desktops (Windows 10) for installing, basic configuration and repairing PC systems.
Module 2 – Networking Concepts
This module will teach you how to support personal computers in a networked environment, as well as learning the fundamentals of supporting a small Local Area Network. At the completion of this module you will be capable of supporting a small LAN, and understand how large networks are structured.
Module 3 – IT Desktop Support
You will gain baseline technical knowledge of the Internet, Intranet and Extranet technologies. At the completion of this module you will have an understanding of Internet basics, Internet clients, development, networking, security and business concepts.
Module 4 – Software Development
You will learn desktop configuration, support and troubleshooting skills, as well as being introduced to different aspects and features of the Windows Workstation environment. You will learn how to apply the principles of software development to create simple working applications, and about application compatibility
and support.