- Program Name: Hospitality – Hotel Operations Management
- Code: H133
- Credential: Ontario College Diploma
- Method of Study: Full-time
- Duration: 2 years (4 semesters)
- Centre:
- School: Hospitality & Tourism Management
- Location: St. James Campus
- Starting Months: January, May, September
- Domestic Tuition: $4,459.00 * †
- International Tuition: $18,111.00 ** †
- Experiential Learning:
We believe in learning by doing, and that is why we have incorporated work-integrated learning opportunities into all CHCA programs.
Program Availability
| Semester | Domestic | International |
|---|---|---|
| Fall 2023 | Open | Open |
| Winter 2024 | Open | Opens Apr 3, 2023 |
| Spring 2024 | Open | Opens Aug 8, 2023 |
Overview
Program Overview
Located in the heart of downtown Toronto, George Brown puts you at the centre of the hospitality industry in Canada. If you would like to become a part of the vibrant global hotel industry, the two-year Hospitality – Hotel Operations Management diploma program will provide you with the knowledge and skills needed to launch a successful career.
Full Description
Our Hospitality – Hotel Operations Management program exposes you to current and best practices in:
- front office
- food and beverage
- marketing and sales
- conferences and event planning
- retirement homes
- branded residences
- country clubs
You will receive industry certification in food safety, responsible alcohol beverage service and first aid (CPR).
As part of your fourth semester, you will complete a 14-week industry externship. George Brown College works with employers and industry partners to identify potential work experience opportunities. Students are also strongly encouraged to pursue self-directed hotel operations work experience opportunities that they believe will provide the learning experiences they value, and that meet the learning outcomes of the program. This opportunity will enhance your knowledge with real-world experience and help you start building your network of industry contacts. In addition, you will participate in a hotel operations management simulation as part of your final capstone project, which will allow you to apply your newly acquired skills and learning.
To better hone your international hotel management skills, you have the option of participating in an exclusive European Study Tour visiting some of the top hotels in Europe.
Your Field Education Options
As part of your fourth semester, you will complete a 14-week industry externship with your choice of a nationwide or international placement. This opportunity will enhance your knowledge with real-world experience and help you start building your network of contacts. Hotel Operations Management program will make you the kind of multitalented graduate the local and international hotel industry is seeking in today’s competitive environment.
Graduates gain the skills required to be progressive leaders within the industry, enriching the experience of hotel guests. You will receive industry certifications in food safety, responsible alcohol beverage service and first aid (CPR).
This program allows you to switch into any of our hospitality and tourism management programs by your second year, should your hospitality area of interest change. As well, we know life can be full of unexpected events; should you not be able to complete your final year of study, our common first year model makes you eligible to graduate with a one-year certificate in Hospitality Services (H101).
Program Learning Outcomes
The graduate demonstrates the ability to:
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Courses
Required Courses
SEMESTER 1
| Code | Course name |
|---|---|
| HOST1085 | Principles of Hospitality and Tourism Management |
| HOSF1171 | The Global Accommodation Industry |
| HOST1172 | Introduction to Wines and Beverages |
| HOST1170 | Introduction to Catering |
| HOST1146 | Leading, Following and Speaking with Confidence |
| COMM1007 | College English** |
| MATH1102 | Math for Hospitality** |
| HOST1068 | Smart Serve (online certificate) |
| HOSF1145 | Sanitation (online certificate) |
| HOSF1146 | Emergency First Aid/Heartsaver CPR (weekend course) |
SEMESTER 2
| Code | Course name |
|---|---|
| HOST1174 | Remarkable Restaurant Service – An Introduction to the Industry |
| HOST1043 | Special Events Planning and Delivery |
| HOST1173 | Hospitality Marketing and Social Media |
| HOST1160 | Career Preparation |
| HOST1175 | Global Tourism Geography* |
| HRM1015 | Human Resources Management* |
| LAW1017 | Introduction to Hospitality Law* |
| ACCT1048 | Hospitality Accounting* |
| GSCI1035 | Science of Sustainability |
SEMESTER 3
| Code | Course name |
|---|---|
| ACCT2017 | Managerial Accounting |
| HOST1150 | Food and Beverage Cost Control |
| HOST1193 | Strategic Revenue Management |
| HOSF1095 | Front Office Operations |
| HOST2036 | Housekeeping and Facilities Management |
| HOST1192 | Retirement Community Management* |
| HOST1066 | Mixology* |
| GNED | General Education Elective |
SEMESTER 4
| Code | Course name |
|---|---|
| HOST2084 | Hotel Investment Capstone Project (online) |
| HOST2133 | Industry Externship |
| GNED | General Education Elective |
* seven-week courses
** Based on the results of your placement test, you may be required to take COMM 1000 (Introduction to College Communication). COMM 1000 does not count as a course required for graduation and you will be charged for this extra course. Please visit Assessment Centre for more information.
Career & Postgraduate Study Opportunities
Educational Pathways
Earn a diploma and a bachelor’s degree. Qualified graduates of our Hospitality – Hotel Operations Management program may be eligible to enter the Honours Bachelor of Business Administration (Hospitality) degree program at George Brown College as an advanced standing student in September or January. You may also choose to start in the spring bridging semester from May to August, continuing into the degree program in September. This educational path requires a minimum grade point average of 2.7 to qualify. Talk to a program coordinator about articulation options.
For further information, see Transfer Guide.
Tuition and Fees
Domestic Tuition
International Tuition
Additional Costs
* Amounts listed are the total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2022. Fees are subject to change for programs starting in Fall 2023 and at later dates.
** Amounts listed are the estimated total of tuition, materials, student service and ancillary fees for the first two semesters of programs starting in Fall 2023. Tuition fees are subject to board approval. Material, student service and ancillary fees are estimated based on prior years. All fees are subject to change without notice.
† Additional costs:
Textbooks, manuals, uniforms, tools – $950 (fees are subject to change).
International Students
Visit the International Fees and Related Costs page for more information.
Financial Assistance
This program is approved for OSAP funding, provided the applicant meets OSAP eligibility criteria.
Disclaimer: The information contained in this website is subject to change without notice. It should not be viewed as a representation, offer or warranty. Students are responsible for verifying George Brown College fee requirements.
How to Qualify and Apply
Admission Requirements
Applicants are selected on the basis of their academic achievement, including the required courses, and any other selection criteria outlined below.
- Ontario Secondary School Diploma or equivalent**
- Grade 12 English (C or U)
- Grade 11 math (C, M or U) or Grade 12 (C or U)
Applicants may also qualify for admission through completion of the Hospitality Services (Pre-Hospitality) program (H101) with an overall grade point average of 2.7. There are a limited number of seats available and admission is not guaranteed.
** Mature student status (19 years of age or older and no OSSD)
Mature students may take the Admissions Assessment for English and math, OR may consider upgrading to achieve the credit(s) needed in English and math.
Please note that George Brown is committed to ensuring that applicants will succeed in their program of choice and meeting the minimum requirements does not guarantee admission to the program. Applicants may be required to have grades higher than the minimum requirements stated.
Course Exemptions
College or university credits may qualify you for course exemptions. Please visit Transfer Guide for more information.
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University
George Brown College
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Country
Canada
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Program Discipline
Tourism/Hospitality
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Duration
2 years (4 semesters)
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Tuition fee
CAD 18111.00 / Per Year
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Cost of Living
CAD 10000
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Average processing time
1 month
Program Category
Postgraduate Program
IELTs Requirements:
Total score
6.5
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Writing band score
6.5 (min)
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Listening band score
6.0 (min)
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Reading band score
6.0 (min)
